Frequently Asked Questions
Find answers to the most common questions about our products, orders, delivery, payments, and services.
Authenticity & Sourcing
Are all products sold by Dr Cash authentic?
Yes. Dr Cash provides authentic products sourced from trusted brands and official distributors.
How does Dr Cash ensure product authenticity?
Products are sourced through trusted and verified supply channels, with a strong focus on authenticity and quality.
Where do Dr Cash products come from?
Dr Cash works with international brands, official distributors, and trusted suppliers to provide original beauty and personal care products.
Can pharmacies and distributors order authentic products in wholesale quantities?
Yes. Dr Cash serves pharmacies and distributors with wholesale quantities across a wide range of brands and products.
Delivery & Cash-on-Delivery
Do you deliver across Iraq?
Yes. Dr Cash provides delivery to customers, pharmacies, and distributors across Iraq.
Is Cash on Delivery available?
Yes. Cash on Delivery is available for eligible orders.
How can I track my order?
Order details and updates can be followed through your customer account and the available customer support channels.
How long does delivery take?
Delivery time depends on the destination and order details. The Dr Cash team will provide the relevant delivery information when the order is confirmed.
Returns & Open-Box Policy
Can I check my order when it arrives?
Yes, according to the applicable Open-Box policy, customers can verify their order upon delivery based on Dr Cash’s return and delivery conditions.
Can I return a product?
Returns are handled according to the Dr Cash Return & Exchange Policy and depend on the condition of the product and the reason for return.
What should I do if I receive the wrong product?
Contact the Dr Cash support team as soon as possible with your order details so the issue can be reviewed.
What if a product arrives damaged?
Please contact the Dr Cash team immediately and provide the order information and clear photos of the received item for review.
Product Usage & Skin Concerns
How can I know which product is suitable for my skin?
Check the product information, benefits, ingredients, and recommended usage available on each product page.
Where can I find instructions on how to use a product?
The How to Use section on the product page provides the available usage instructions for each item.
Can I shop according to a specific skin concern?
Yes. Products can be organized and filtered according to relevant categories and skin concerns where applicable.
Where can I find the product ingredients and benefits?
Ingredients, benefits, product details, and other available information are listed separately on each product page.
